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FAQ

Frequently Asked Questions

 

Do I need a pass to go to DIFF?
No – you can buy single movie tickets for any film at the DIFF festival directly on Atom (web or app). If you want a pass, you have to first purchase it on DIFF’s site, wait for a passholder number to be emailed to you, then go to Atom to redeem it.

How does a customer purchase a DIFF pass?
All DIFF passes can be purchased at https://www.dallasfilm.org. Atom only handles redemption of free tickets and other tickets associated with passes.

How can I get DIFF tickets on Atom?
You can access the DIFF on Atom a few ways

  1. On the DIFF website (http://dallasiff.org/), each movie will have a link to the theater page on Atom to redeem/purchase tickets.
  2. If using Atom app, please make sure to download the latest version of the Atom app. Then Search for DIFF in the “Movies” tab. Make sure your location is set to Dallas and you’ll see a list of the DIFF movies as well as the theaters playing (at the bottom). Or find DIFF in the “Theaters” tab.
  3. On the Atom website, search for DIFF in the search bar at the top. Make sure your location is set to Dallas.

How does a DIFF Passholder redeem their $0 tickets on Atom?
Here is a recorded video showing you how you can set up your account on Atom, enter your DIFF pass credentials, and then redeem your ticket on Atom. Here is a recorded video showing you how easy it is to redeem your $0 ticket once you have your DIFF pass credentials saved to your account.

Please make sure to download the latest version of the Atom app.

How does a DIFF Non-Passholder purchase tickets on Atom?
Here is a recorded video showing you how you can purchase your tickets.

I am a STAR pass holder, what are my DIFF benefits for standard screenings?
You can redeem one $0 “VIP Pass” ticket and purchase one additional “VIP Guest” ticket with VIP seating. You are also able to redeem a $0 “Gen. Pass” if all VIP seating is sold out, as well as purchase additional “General” tickets for $13 each.

I am a Festival, Film, or Film (Student and Senior) pass holder, what are my DIFF benefits for standard screenings?
You can redeem one $0 “Gen. Pass” ticket and purchase additional “General” tickets for $13 each per screening.

I am a STAR pass holder, what are my DIFF benefits for GALA screenings?
You are able to redeem one $0 “VIP Pass” ticket with VIP seating. You are also able to redeem a $0 “GALA Pass” if all VIP seating is sold out, as well as purchase additional “GALA” tickets for $25 each.

I do not have a STAR pass, can I still purchase tickets to GALA screenings?
Of course! You can purchase “GALA” tickets for $25 each.

Can I cancel my ticket order?
Yes, whether you’re a passholder or a non-passholder, you can return your ticket up until showtime.

Can I get tickets for multiple DIFF movies in one order?
No, you can only purchase one movie per order.

Do I have to enter my DIFF pass in each time I want to redeem my $0 ticket or purchase other tickets?
No, you only have to enter it the first time and it will be saved to your Atom account.

Can I get VIP and General tickets in the same order?
Unfortunately no, you’ll have to purchase them in separate orders.

I’m a passholder, what if I redeem my $0 ticket then realize I want to bring friends and buy more later?
No problem! After redeeming your $0 ticket, you can return to the same showtime in Atom and purchase additional general tickets.

I’m on Atom but am having trouble finding the festival films, showtimes, or theaters.
Sorry you’re having trouble. Here are some suggestions for fixing this:

  • You may be on the wrong theater pages. On Atom, the three theaters for the festival will be labeled with DIFF in the title, e.g. “DIFF – Magnolia,” “DIFF – Studio Movie Grill,” and “DIFF – Dallas Museum of Art.” You may be referencing the non-DIFF version of these theater pages.
  • Your location must be set to Dallas, TX or else the theaters and festival movies will not display.
  • Be sure to set the date picker for a date during the festival (April 11 through April 18) to see the DIFF showtimes.
  • If using Atom app, please make sure to download the latest version of the Atom app. Then Search for DIFF in the “Movies” tab. Make sure your location is set to Dallas and you’ll see a list of the DIFF movies as well as the theaters playing (at the bottom). Or find DIFF in the “Theaters” tab.
  • On the Atom website, search for DIFF in the search bar at the top. Make sure your location is set to Dallas.

Do I need to print my ticket / QR Code?
Nope!If you purchased on Atom app, your QR code is your ticket for entry. The ticket taker will scan the code at the theater.

If you purchased on Atom website, your QR code will be sent to your phone via SMS (if you provided a number during Atom account signup). Alternatively, you can email the QR to your phone or print it out to be scanned at the theater.

I have other questions regarding Atom Tickets for DIFF.
Just hit us up via e-mail, phone or chat here: https://www.atomtickets.com/help/faq.